Note: SantaSupplyOnline.com is a reseller of Halco and other manufacturer product lines. If you did not purchase your item(s) from this website or one of the SantaSupplyOnline.com customer service representatives, please refer to the retailer you purchased your product from.
Due to the seasonal nature of costumes and related items, ALL SALES ARE FINAL. As such, there are NO RETURNS, REFUNDS OR EXCHANGES ON COSTUMES, COSTUME ACCESSORIES, OR OTHER PRODUCTS.
As the only exception to the above rule, if SantaSupplyOnline.com and the buyer agree that the item(s) shipped differs from the one ordered, SantaSupplyOnline.com will correct or refund the full order amount (shipping charges included) after an authorized RMA form and number have been submitted by the buyer.
In an effort to get items to our customers as quickly as possible, SantaSupplyOnline.com processes orders 24 hours a day, 365 days a year. Orders are usually shipped within the same business day (Monday, Tuesday, Wednesday, Thursday, Friday – excluding National Holidays), and are picked up by our delivery carriers multiple times each business day.
If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) SantaSupplyOnline.com will only issue a partial refund.
A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped, the order cannot be canceled. The buyer will have to refuse the order and abide to the Returns/Refund policy above.